Support and Customer Help

Get help with your software or project

For an existing order, use our contact page and include your order reference, product or package name, device and app version. Describe what you expected, what happened and the steps that reproduce the issue.

Include a screenshot with personal and confidential information removed. Never send passwords, API keys or payment-card details through the enquiry form.

Setup, delivery and records

• Getting started and handover checklist
• Delivery and software update terms
• Project scope and support terms
• Practical guides in the Resource Centre
• Website account — access depends on the account and purchase arrangement; a payment on richcom.lk does not by itself establish a linked software account.

Backups and support allowances

For local-device editions, maintain a separate recoverable backup. Hosted databases, automatic sync, monitoring and cloud backup are provided only when explicitly included in your agreement.

Support response times and included work follow your package or proposal. An enquiry does not create a guaranteed emergency response or unlimited development allowance.

Send your support request

Include your order reference, software name, version and a clear description of the issue in the project description. Choose “Something else / help me choose” if needed. For screenshots, use email or WhatsApp. We will reply using the contact details you provide.