Your agreed scope
We agree the selected package, deliverables, client inputs, delivery period and payment arrangements before commencement. Requirements outside the package are reviewed and scoped separately.
Prices and payment
Richcom Software is operated by Richcom Technology. Published package prices are in USD. Payment is charged in Sri Lankan rupees (LKR) through richcom.lk. The exact LKR total, exchange rate and selected work are confirmed before payment. Your bank may apply currency conversion or card fees.
All sales are final. No refunds, except where required by applicable law. This policy does not exclude mandatory cancellation rights or remedies for non-delivery or faulty services or digital content. Your statutory rights are unaffected.
Published package buttons open checkout on richcom.lk. Enter your billing details and project requirements, review the package and final LKR total, then confirm payment. You return to Richcom Software to view server-verified payment status. Service payments are one time. Maintenance is paid separately for each agreed month or date range; automatic renewal is not enabled. A private payment link shows the USD service price, agreed exchange rate, any applicable tax and final LKR total before checkout. Its price is valid until the displayed deadline.
Client materials and access
The client supplies or approves accurate business details, content, branding, product facts and appropriate images. Website work may require hosting, domain/DNS and administrator access; payment integration requires the client’s merchant approval and credentials.
Use an agreed secure onboarding method for credentials. Do not put passwords, API keys or other secrets into the public enquiry form.
Maintenance
Maintenance covers an agreed existing website. Backup schedule, retention, storage and the approved-administrator arrangement are established during onboarding. New features and major redesigns are scoped separately.
Support
For package questions, handover or support, email Sales@richcom.software or WhatsApp +94 72 645 5255. Include the selected package and relevant project or order reference.