Software update and support plans
FROM $49/year USD
Included starter scope
Support for one eligible Richcom application, eligible maintenance releases, two support requests and one hour of assistance per year.
Upgrades and optional extras
Higher support tiers to $149/year; customization and migrations extra. Included existing update entitlements remain valid.
Supporting software options
- Software update manager
- Licence entitlement manager
- Support ticket portal
- Release notes centre
Software configuration or custom development is quoted separately; these tools are not automatically included in the service fee.
How your plan starts
- Choose your plan and click Buy to open its payment page on Richcom.lk.
- Review the included scope, enter your billing details and requirements, and check the final LKR amount.
- Pay securely through DirectPay, then return to Richcom Software for payment status. Work starts after verification and required inputs.
Prices are USD starting prices. Monthly and annual plans currently use separate one-time renewal payments; automatic recurring card billing is not enabled. No automatic renewal charge is made. Payment is collected by Richcom Technology through richcom.lk; the payment review shows the payable currency and amount before confirmation.
Third-party licences, API consumption, sending fees and additional infrastructure are excluded unless itemized. Support is during agreed business hours; emergency response requires a separate agreement. Changes beyond the allowance need approval and a separate quotation. You may stop future renewals; access and export arrangements are confirmed in your agreement.
Check application maintenance coverage before renewal
Identify the eligible application, installed version and any existing update entitlement. Agree how support requests are submitted, which business hours apply and what counts towards the assistance allowance. New features, migrations and third-party changes may require a separate scope.
Use customer support for help with an existing purchase, or compare business software packages before selecting an application. Keep your installation details and a reproducible description of any issue ready for review.